Media Packing & Shipping Instructions
|If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..
- Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate.
- Wrap media in an anti-static bag or similar material to prevent ESD. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive. Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box.
- Avoid using packing peanuts as contents will settle to the bottom of the box.
- If sending a computer, laptop, or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches of insulation. The heavier the unit, the more insulation is required.
- Make sure the package is clearly labeled as FRAGILE and don’t forget to include the completed and signed evaluation request form.
- Please print out the label after you submit the case online and attach it to the box, or you can use any other courier to generate a label using the address you chose when submitting the case.
- If you dont use our case generator label, please write the case number on the box.
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